MEMBERSHIP Terms & Conditions
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The Avery Clinic offers its customers the opportunity to set up a 12-month, rolling membership whereby customers can safely and securely provide their payment details and The Avery Clinic will take the payment following the parameters laid out by the customer.
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Details of the membership
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The membership scheme requires an agreement for an agreed monthly payment to The Avery Clinic whereby money will accumulate over time and be available to put towards spending on treatments at The Avery Clinic.
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The membership allows the customer to choose a preferred monthly date for the agreed amount to be debited. Payments can run indefinitely or over a fixed period. A regular agreement can initiate the payment whenever it is required. The amount only has to be specified once by you, when the regular agreement is created. If the amount is not specified when the agreement is created, the amount must be set at least two weeks before the first payment is due. You can change the amount once the agreement has been created. Note that the change must be made at least 10 business days before the next payment is due.
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This money is not 'owned' by The Avery Clinic until it has been used as payment for treatment/skincare at The Avery Clinic. Therefore, a member may request to remove the accumulated money at any stage throughout the membership. If a member chooses to remove their accumulated money before 12 months has passed from commencement, they will be charged for any benefits received during this time. This includes any discounts on skincare, treatments and the value of the birthday gift. Please note that the 'bank' money is not able to used against skincare orders through GetHarley (online skincare team).
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It should be noted that this is not a Direct Debit therefore payments are not covered by the Direct Debit Guarantee. We will use a Continuous Payment Authority (CPA) that allows us to attempt to transaction payments after a previous failed payment attempt. The advantage of CPA is that you will not incur any charges directly from us or your bank for a failed payment that you could incur with a direct debit. However, you may be charged by your bank for overdraft fees or other fees related to your balance. Where the due date is not a business day, we will withdraw from your funds on the next business day.
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The Avery Clinic offers three types of 12-month, rolling memberships:
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GREEN MEMBERSHIP:
This requires a monthly payment of £50 by direct debit for a minimum of 12 months and then as a rolling membership.
Benefits included in this agreement include 10% off skincare and a £25 voucher on the customer's birthday.
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GOLD MEMBERSHIP
This requires a monthly payment of £100 by direct debit for a minimum of 12 months and then as a rolling membership.
Benefits included in this agreement include 10% off skincare, 10% off treatments and a £50 voucher on the customer's birthday.
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DIAMOND MEMBERSHIP
This requires a monthly payment of £200 by direct debit for a minimum of 12 months and then as a rolling membership.
Benefits included in this agreement include 10% off skincare, 15% off treatments and a £75 voucher on the customer's birthday.
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*any discounts cannot be used in conjunction with any other offer/promotion/discount.
*any vouchers cannot be exchanged for cash.
*any accrued bank money are for in clinic treatments only (cannot be used against skincare orders)
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What happens if you need to change your regular payments?
For any changes to be made please contact The Avery Clinic as soon as possible. We can then make the necessary amendments.
If you want to cancel your regular payments
You must notify us at least 10 business days before the next scheduled transaction. To cancel your regular payments please email us on hello@theaveryclinic.co.uk.
If you need to update your account information
Please email us on hello@theaveryclinic.co.uk at least 10 business days before the next scheduled transaction for the update to take effect.
If a transaction is refused by your financial institution
If your regular payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, The Avery Clinic will contact you on the email address provided when setting up the agreement and making your first payment. This email will notify you that payment has failed. It shall inform you that we will attempt to transact payment on each working day for the subsequent 2 working days. If the transaction is still refused after the 3rd attempt, the regular payments will be cancelled. All parties will receive an email from Stripe informing us that the payment schedule has been cancelled.
If you wish to make a complaint
To raise any issues of concern you may write to hello@theaveryclinic.co.uk quoting your Agreement Number and the details of your complaint. We will aim to respond to you within 10 business days.
Confidentiality
We may share information we collect about you with external service providers. Our agreements with these service providers require that they protect your information and only use it to carry out the services they are performing for you.
Unauthorised Use
If you think your account has been accessed without your permission, contact us immediately on 07543 204 414. We also advise you to contact your financial institution.
Subject Access Requests
Under the UK Data Protection Act, You have the right to ask Us to see the personal information that We hold about You (this is known as a 'subject access request') by writing to Us. We may charge You a Subject Access Request Fee for each subject access request that You make. We will generally respond to a subject access request within 40 calendar days of receiving: (a) the Subject Access Request Fee; (b) information that We need in order to identify You; and (c) the information You need.